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Vault: Can you describe for us what your practice area entails?
Salma Khairat: As a ServiceNow developer, I specialize in building applications that automate workflows and processes, ultimately making our clients' operations more efficient and their lives easier.
Vault: What types of clients do you work with?
Salma: I primarily work with governmental and state-level clients.
Vault: What types of projects do you work on?
Salma: I’ve worked on projects leveraging ServiceNow's generative AI to enhance automation and streamline business processes. My focus is always on creating solutions that save resources, reduce manual effort, and improve operational efficiency.
Vault: How involved are you in the actual implementation or execution of your recommendations? Is this more reflective of your firm’s specific services or your practice area in general?
Salma: I’m deeply involved in the implementation process. On my projects, I take the lead in building solutions tailored to client needs. This hands-on approach aligns perfectly with my firm’s mission to deliver tangible results and drive efficiency for our clients.
Vault: What is a typical day like for you? What are some common tasks you perform?
Salma: A typical day starts with client meetings to understand their processes and requirements. During the development phase, I plan and track daily tasks, often using tools like Asana, and maintain constant communication with my team and clients. My tasks include designing workflows, writing code, testing solutions, and ensuring alignment with project goals.
Vault: What training, classes, experience, or skills development would you recommend to someone who wishes to enter your practice area?
Salma: I’d recommend starting with ServiceNow documentation and courses to build a solid technical foundation. Beyond that, honing soft skills like active listening, empathy, and effective communication is vital for understanding client needs and delivering exceptional solutions.
Vault: How did you end up in your practice area? Did you actively pursue it?
Salma: I’ve always been drawn to development and found that consulting allows me to combine my technical skills with my social personality. Being a consultant enables me to tackle diverse challenges, grow holistically, and help clients achieve impactful results—exactly what I’ve always wanted.
Vault: How is your firm innovating in your practice area? What are the biggest opportunities for innovation? How have your firm’s capabilities evolved since you joined the firm?
Salma: My firm is pushing boundaries with generative AI, incorporating it into ServiceNow to unlock new possibilities for automation and problem-solving. By staying ahead of technology trends, we continually innovate and adapt. Since I joined, I’ve witnessed our capabilities expand significantly, demonstrating the firm’s commitment to solving complex challenges in creative ways.
Vault: Finally, what do you like best about your job?
Salma: I love working with a supportive team that inspires me to excel every day. Knowing that my work helps clients achieve efficiency while allowing me to engage in problem-solving and development is incredibly rewarding. ServiceNow is like a puzzle I get to solve daily, and I enjoy every moment of it.
About Salma Khairat: I’m a ServiceNow developer at Ignyte Group passionate about designing innovative solutions that drive value for clients. My work spans creating intuitive workspaces for internal users to building engaging portals for external stakeholders. I thrive on transforming challenges into opportunities through creative problem-solving and cutting-edge technology.
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