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Ground Services Workers

Experience, Skills, and Personality Traits

No experience is needed for most airport ground service jobs, but those with prior work experience will increase their chances of landing a job, getting promoted, and possibly earning higher pay.

All ground services workers should have good communication and teamwork skills and be able to work quickly. Baggage handlers and ramp agents must be able to lift heavy baggage, cargo, or equipment, as well as operate machinery. Baggage service agents must have excellent people skills in order to deal with passengers who are angry or frustrated by lost or damaged luggage. Fuelers should have a basic aptitude for machinery and equipment.