Employment of computer, automated teller, and office machine repairers is expected to decline by 11 percent through 2032, according to the U.S. Department of Labor. ATMs are becoming more reliable and in less need of maintenance. They also can be tested and reset remotely, which is significantly reducing demand for field technicians. Additionally, the increasing use of mobile payments and electronic banking is slowing demand for new ATMs. The closure of physical bank branches also is having a negative impact on the ATM market. Employment opportunities will be available mostly to replace ATM servicers who retire rather than from growth in the industry. Workers who complete the most advanced training (especially in ATM network security) and who are certified will be in high demand. Changes in technology, such as the switch to chip-activated, smart banking cards may also affect employment of ATM servicers.
Demand is growing for technicians who can install and service reverse ATMs, a type of ATM into which customers deposit cash and then receive a debit card that contains the amount they have deposited. Airports, hotels, colleges and universities, restaurants, zoos, movie theaters, and retail shops are installing (or considering) reverse ATMs because of the expense, time, and threat of theft associated with cash. They are also doing so to comply with local laws that require businesses to accept cash and to allow the "unbanked," who represented 6 percent of Americans in 2022 (according to the Federal Deposit Insurance Corporation) to purchase their products and services.
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