High School
You’ll need strong communication skills and the ability to use database and customer relationship management software to have a successful career in customer service, so take classes in English, speech, and computer science. Other recommended courses include marketing, business, economics, accounting, mathematics, psychology, history, and social studies. Finally, take a foreign language such as Spanish because CSRs who are multilingual often have improved job prospects.
Earnings - Outlook - Resources & Associations and more
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