Many customer service representatives (CSRs) work in telephone call centers, which typically consist of a large room with dozens (or more) colleagues at small cubicles or in an open-floorplan setting. This environment can be crowded and noisy. Working as a CSR can be stressful as a result of interactions with dissatisfied or demanding customers and because many companies require CSRs to maintain a minimum internal call monitoring score that includes meeting targets for service time and accuracy of information. Customer service shifts in the mutual fund industry can start as early as 7 a.m. and end as late as 10 p.m. CSRs may be required to work on weekends. As a result of these conditions, there is a lot of turnover in this occupation, with many CSRs using the job as a steppingstone to associate or analyst positions.
- Accountants
- Auditors
- Commodities Brokers
- Financial Consultants
- Financial Institution Officers and Managers
- Financial Quantitative Analysts
- Financial Services Brokers
- Hedge Fund Investor Relations Specialists
- Hedge Fund Relationship Managers
- Investment Bankers
- Investment Banking Analysts
- Investment Banking Associates
- Investment Banking Sales Brokers
- Investment Banking Traders
- Investment Fund Managers
- Investment Professionals
- Mutual Fund Accountants and Auditors
- Mutual Fund Analysts
- Mutual Fund Compliance Professionals
- Mutual Fund Financial Managers
- Mutual Fund Lawyers
- Mutual Fund Marketing Specialists
- Mutual Fund Portfolio Managers
- Mutual Fund Risk Managers
- Mutual Fund Wholesalers
- Wealth Management Associates
- Wealth Management Investor Relations Specialists
