Mutual Fund Customer Service Representatives

Employment opportunities for customer service representatives who work for firms that oversee funds, trusts, and other financial vehicles are expected to decline by 1.2 percent from 2023 through 2033, according to the U.S. Department of Labor. The growth of automated customer service that is powered by advanced artificial intelligence has resulted in fewer jobs for customer service representatives. However, some companies will continue to operate in-house service centers with personalized customer service, to set themselves apart from their competitors. In addition, the number of people investing in mutual funds continues to grow, which suggests that demand will remain strong for customer service representatives. In 2023, nearly 55 percent of households in the U.S. owned mutual funds, according to the Investment Company Institute.