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Mutual Fund Customer Service Representatives

Outlook

Employment opportunities for customer service representatives in general are expected to decline by 2 percent through 2028, according to the U.S. Department of Labor. The growth of automated customer service has resulted in fewer jobs for customer service representatives. However, some companies will continue to operate in-house service centers with personalized customer service, to set themselves apart from their competitors. In addition, the number of people investing in mutual funds continues to grow, which suggests that demand will remain strong for customer service representatives. In 2018, nearly 45 percent of households in the U.S. owned mutual funds, according to Statista. In 2018, there were 9,599 mutual fund companies, an increase of about 12 percent from the 8,370 in 2000.

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