Hotel Desk Clerks

Certification or Licensing

Certification is not a requirement for the position of desk clerk, though it is considered by many as a measure of industry knowledge and experience. Certifications, such as the certified front desk representative credential offered by the American Hotel and Lodging Educational Institute (AHLEI), are designed to help improve job performance and advancement potential and keep you up-to-date on industry changes.

High school juniors and seniors who are interested in working in the hospitality industry can take advantage of the AHLEI's Hospitality and Tourism Management Program. The two-year program combines classroom and online learning with work experience in the hospitality industry. Graduating seniors who pass examinations, complete 360 hours of classroom learning, and accrue 100 hours of paid or unpaid work experience at hotels, restaurants, or other tourism industry employers receive the certified hospitality and tourism management professional designation. Visit https://www.ahlei.org/academic/high-school/hospitality-and-tourism-management-program for more information.