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Telephone Operators

Advancement Prospects

Telephone operators may have opportunities for advancement to positions as service assistant, and later to group or assistant chief operator. Chief operators plan and direct the activities of a central office, as well as personnel functions and the performance of the employees. Service assistants may sometimes advance to become private branch exchange (PBX) service advisers, who go to individual businesses, assess their phone needs, and oversee equipment installation and employee training. Some telephone operators take other positions within a telephone company, such as a clerical position, and advance within that position.

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