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Toll Collectors

Work Environment

Toll collectors may either stand or sit on stools in the booths they occupy. Toll collectors are exposed to all types of weather, including hail, sleet, snow, or extreme heat or cold, but booths usually are equipped with space heaters and sliding doors to keep out dampness and cold. Collectors are also exposed to exhaust and other potentially toxic fumes. (Those with respiratory difficulties need to be especially aware of this condition.) Toll collectors sometimes have to interact with stressed, impatient, or irate motorists and must be able to deflect potentially heated situations while maintaining a peak level of service and efficiency. Full-time toll collectors usually work an eight-hour shift, but they may have to work at different times of the day, since many tollbooths need to be staffed around the clock.

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