Airplane Dispatchers

Airplane dispatchers are usually stationed at airports near a terminal or hangar but in facilities away from the public. Some airlines use several dispatch installations, while others use a single office. Because dispatchers make decisions involving not only thousands of people but also a great deal of money, their offices are often located close to those of management so that they can remain in close contact.

Frequently, the offices where airplane dispatchers work are full of noise and activity, with telephones ringing, computer printers chattering, and many people talking and moving about to consult charts and other sources of information. The offices usually operate 24 hours a day, with each dispatcher working an eight-hour shift and an additional half-hour briefing the relief person.

Many lives depend on airplane dispatchers every day, which means that their jobs often involve considerable stress. Dispatchers must constantly make rapid decisions based on their evaluation of such information. Adding to the tension, they may work in noisy, hectic surroundings and must interact with many people throughout the day. However, dispatchers can feel deep satisfaction in knowing that their job is vital to the safety and success of airline operations.

When starting their day, it's essential to consider what information is needed and how to present it clearly and concisely. Keep sentences short, placing the most critical information first. Use everyday language and avoid jargon or complex terms. Use active voice and verbs instead of nouns to increase clarity. Aircraft dispatchers may analyze various weather-related documents such as radar summaries, weather depiction charts, satellite images, and prognostic charts to become well-versed in the weather conditions in their particular area.

Airplane dispatchers often work in a fast-paced environment, mainly when the weather conditions are unfavorable. They must quickly decide about safety, flight regulations, and operational costs. These employees work in a noisy, crowded atmosphere surrounded by people, telephones, teletype machines, and intercom systems. Dispatchers who work for small airlines also perform the duties of a meteorologist and scheduling coordinator.