Baggage Porters and Bellhops

With enough work experience, go-getters can advance to the position of bell captain. Bell captains supervise the bellstand, give assignments to the bellhops, and take calls. Most hotels employ two bell captains, one each for the day and night shifts. Another position for advancement is that of bellstand manager. Considered the head of the department, bellstand managers are responsible for making work schedules, assigning extra staff when forecasts are heavy, and resolving any service problems.