Emergency Services Dispatchers

High School

Effective communication skills are key for emergency services dispatchers so you should take English, speech, and foreign language classes in high school. Computer science courses will help you to become familiar with computers and database management, which will come in handy as you manage large amounts of information and use computer systems to interact with callers and dispatch police or fire service personnel. Government and social studies classes will provide you with an introduction to the world around you and keep you up to date on current events. Some employers require applicants to be proficient in typing so you should also take typing or keyboarding classes.

Postsecondary Education

A high school diploma is required to become an emergency services dispatcher. Some dispatchers choose to earn degrees in emergency management.

In some states, newly hired dispatchers must complete 40 or more hours of on-the-job training that covers topics such as computer-aided dispatch software, local geography, agency protocols, standard operating procedures, and how to deal with high-risk situations such as suicidal callers and child abductions. Many employers also require ESDs to have training in first aid and CPR.

Certification

Some community colleges offer certificates in emergency dispatch. Typical courses include Introduction to Criminal Justice, Policing Systems, Emergency Dispatching, and Stress Management. Contact schools in your area to learn about available programs.

Other Education or Training

APCO International and NENA provide continuing education opportunities. Contact these organizations for more information.