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Hotel and Motel Managers

Experience, Skills, and Personality Traits

Managers should have experience working in various areas of the hotel business, including finance, hospitality, housekeeping, marketing, and advertising. They need strong leadership skills to motivate and supervise employees who work throughout their establishment. Perhaps most importantly, managers must enjoy serving guests who stay at their hotel to ensure that they have a high quality experience. This requires strong communication skills, the ability to solve problems, and a willingness to listen to the needs of every guest. Managing can sometimes be stressful, and managers need to keep a cool demeanor when dealing with difficult situations that come their way.

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