Medical records departments are usually pleasantly clean, well-lit, and air-conditioned areas. Sometimes, however, paper or microfilm records are kept in cramped, out-of-the-way quarters. Although the work requires thorough and careful attention to detail, there may be a constant bustle of activity in the technician's work area, which can be disruptive. The job is likely to involve frequent routine contact with nurses, physicians, hospital administrators, other health care professionals, attorneys, and insurance agents. On occasion, individuals with whom the technicians may interact are demanding or difficult. In such cases, technicians may find that the job carries a high level of frustration.
A 40-hour workweek is the norm, but because hospitals operate on a 24-hour basis, the job may regularly include night or weekend hours. Part-time work is sometimes available.
The work is extremely detailed and may be tedious. Some technicians spend the majority of their day sitting at a desk, working on a computer. Others may spend hours filing paper records or retrieving them from storage.
In many hospital settings, the medical record technician experiences pressure caused by a heavy workload. As the demands for health care cost containment and productivity increase, medical record technicians may be required to produce a significantly greater volume of high-quality work in shorter periods of time. Nonetheless, the knowledge that their work is significant for patients and medical research can be personally very satisfying for medical record technicians.
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