Eye-catching displays of merchandise attract customers and encourage them to buy. This form of advertising has been used throughout history. Farmers in the past who displayed their produce at markets were careful to place their largest, most tempting fruits and vegetables at the top of the baskets. Peddlers opened their bags and cases and arranged their wares in attractive patterns. Storeowners decorated their windows with collections of articles they hoped to sell. Their business success often was a matter of chance, however, and depended heavily on their own persuasiveness and sales ability.
As glass windows became less expensive, storefronts were able to accommodate larger window frames. This exposed more of the store to passersby, and stores soon found that decorative window displays were effective in attracting customers. Today, a customer may see nearly the entire store and the displays of the products it sells just by looking in the front window.
The advent of self-service stores has minimized the importance of the salesperson's personal touch. The merchandise now has to sell itself. Displays have become an important inducement for customers to buy. Advertising will bring people into stores, but an appealing product display can make the difference between a customer who merely browses and one who buys.
Merchandise displayers are needed year-round, but during the Christmas season they often execute their most elaborate work. Small retail stores generally depend on the owner or manager to create the merchandise displays, or they may hire a freelance window dresser on a part-time basis. Large retail operations, such as department stores, retain a permanent staff of display and visual merchandising specialists. Competition among these stores is intense, and their success depends on capturing a significant portion of the market. Therefore, they allocate a large share of their publicity budget to creating unique, captivating displays.
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