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Telemarketers

Resources & Associations

The American Marketing Association is an internal professional society of individual members with an interest in the practice, study, and teaching of marketing.
American Marketing Association (AMA)
130 East Randolph Street, 22nd Floor
Chicago, IL, 60601-6320
Tel: (800) AMA-1150
Tel 2: (312) 542-9000
https://www.ama.org

The Association of National Advertisers (formerly the Direct Marketing Association) is the largest trade association for individuals interested in database marketing.
Association of National Advertisers (ANA)
225 Reinekers Lane, Suite 325
Alexandria, VA, 22314-2856
Tel: (212) 768-7277
https://thedma.org

The Customer Service Group provides training and other resources for customer service professionals.
Customer Service Group (CSG)
36 Midvale Road, Suite 2E
Mountain Lakes, NJ, 07046-1353
Tel: (973) 265-2300
Fax: (973) 402-6056
Email: info@customerservicegroup.com
https://wp.customerservicegroup.com

The International Customer Management Institute provides education and career-support resources for customer management professionals.
International Customer Management Institute (ICMI)
121 South Tejon Street, Suite 1100
Colorado Springs, CO, 80903-2216
Tel: (800) 672-6177
Tel 2: (719) 955-8149
Fax: (719) 955-8146
Email: icmi@icmi.com
https://www.icmi.com

The Professional Association of Customer Engagement is an industry advocacy group that offers professional education opportunities.
Professional Association of Customer Engagement (PACE)
5250 E. US Highway 36, #1102B
Avon, IN, 46123-8224
Tel: (317) 816-9336
https://www.paceassociation.org