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Telemarketers

Resources & Associations

The AMA is a professional society of individual members with an interest in the practice, study, and teaching of marketing.
American Marketing Association (AMA)
Tel: (800) AMA-1150
Email: customersupport@ama.org
https://www.ama.org

The ANA (formerly the Direct Marketing Association) is the largest trade association for individuals interested in database marketing.
Association of National Advertisers (ANA)
155 E 44th Street
NY, 10017-4100
Tel: (212) 697-5950
Fax: (212) 687-7310
https://www.ana.net

The CSG provides training and other resources for customer service professionals.
Customer Service Group (CSG)
36 Midvale Road, Suite 2E
Mountain Lakes, NJ, 07046-1359
Tel: (973) 265-2300
Fax: (973) 402-6056
Email: info@customerservicegroup.com
https://wp.customerservicegroup.com

ICMI provides education and career-support resources, as well as certification, for customer management professionals.
ICMI
Tel: (800) 672-6177
https://www.icmi.com

PACE is an industry advocacy group that offers professional education opportunities.
Professional Associations for Customer Engagement (PACE)
19580 West Indian School Road, Suite 105, PMB 141
Buckeye, AZ, 85396-2082
Tel: (202) 972-0055
Email: info@paceassociation.org
https://www.paceassociation.org