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Hotel Concierges

Certification, Licensing, and Special Requirements

Certification or Licensing

Though not a requirement, certification is viewed by many as a measurement of professional achievement. The National Concierge Association (NCA) grants the NCA certified concierge credential to NCA members "based on consistency of concierge services excellence, continuing education within the hospitality industry, community involvement, and activity in the organization." The American Hotel and Lodging Educational Institute (AHLEI), Les Clefs d'Or USA, and the International School of Hospitality offer the certified hotel concierge credential to those who successfully complete the Art of Concierge certificate program with the International School of Hospitality, meet experience and employment requirements, and pass an examination. Contact these organizations for more information. 

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