Hotel Concierges

Certification or Licensing

Though not a requirement, certification is viewed by many as a measurement of professional achievement. The National Concierge Association (NCA) grants the NCA certified concierge credential to NCA members "based on consistency of concierge services excellence, continuing education within the hospitality industry, community involvement, and activity in the organization." The American Hotel and Lodging Educational Institute also offers hospitality-related certification credentials. Contact these organizations for more information.

High school juniors and seniors who are interested in working in the hospitality industry can take advantage of the AHLEI's Hospitality and Tourism Management Program. The two-year program combines classroom and online learning with work experience in the hospitality industry. Graduating seniors who pass examinations, complete 360 hours of classroom learning, and accrue 100 hours of paid or unpaid work experience at hotels, restaurants, or other tourism industry employers receive the certified hospitality and tourism management professional designation. Visit https://ahlei.servsafebrands.com/academic-overview/high-school-overview/hospitality-and-tourism-management for more information.