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Hotel Concierges

Work Environment

Most concierges have workstations, usually a desk or a counter, prominently situated in the main lobby. Concierges spend much of the day on their feet, greeting guests, making phone calls, running errands, or doing whatever it takes to make things happen. A considerable amount of time is spent in the field, trying out new restaurants, visiting museums, and researching new tours. Concierges need to be up on what's new and happening in their city. Flexibility is imperative in this job since there is no such thing as a typical day. A good concierge must be ready to deal with a single guest or a group of 20, always in a cheerful and courteous manner. Situations can get hectic, especially when it's the middle of the tourist season or the hotel is full of conventioneers.

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