Hotel Concierges

Concierges should have experience working with the public in a service industry. Effective concierges have a thorough knowledge of the area near their hotel, including its restaurants, theaters, and other tourist attractions. They must also know how to make reservations for automobiles, airplanes, and other transportation; and they must possess the skills to arrange dinners and cocktail parties for their guests. Concierges must enjoy variety, because no day is exactly like the next; they must pay attention to detail and strive for perfection in carrying out the requests of hotel guests.

Decorum is a key word in this industry. A good concierge is always well-groomed and dressed neatly. No matter how difficult the situation, concierges should always be polite and pleasant. They never gossip about the guests. If a guest has a strange request, the concierge should always be very discreet so as not to embarrass the guest or the hotel. A great concierge has the right attitude and a genuine interest in making a difference in a guest's stay.