Retail Sales Workers

Retail sales workers generally work in clean, comfortable, well-lighted areas. Those with seniority have reasonably good job security. When business is slow, stores might curtail hiring and not fill vacancies that occur. Most stores, however, are able to weather mild recessions in business without having to release experienced sales workers. During periods of economic recession, competition among salespeople for job openings can become intense.

With more than 1 million retail establishments across the country, sales positions are found in every region. An experienced salesperson can find employment in almost any state. The vast majority of positions, however, are located in large cities or suburban areas.

The five-day, 40-hour workweek is the exception rather than the rule in retailing. Most salespeople can expect to work some evening and weekend hours, and longer than normal hours might be scheduled during Christmas and other peak periods. In addition, most retailers restrict the use of vacation time between Thanksgiving and early January. Most sales workers receive overtime pay during Christmas and other rush seasons. Part-time salespeople generally work at peak hours of business, supplementing the full-time staff. Because competition in the retailing business is keen, many retailers work under pressure. The sales worker might not be directly involved but will feel the pressures of the industry in subtle ways. The sales worker must be able to adjust to alternating periods of high activity and dull monotony. No two days—or even customers—are alike. Because some customers are hostile and rude, salespeople must learn to exercise tact and patience at all times.