Food Service Workers

Working conditions for food service workers have improved greatly, as more restaurants have been air-conditioned and modernized and many labor-saving techniques have become available. However, this occupational group is still subject to certain work hazards. These may include burns from heat and steam; cuts and injuries from knives, glassware, and other equipment; and sometimes hard falls from rushing on slippery floors. The job also requires lifting heavy trays of food, dishes, and water glasses, as well as a great deal of bending and stooping. In some cases, employees may work near steam tables or hot ovens.

Working hours will vary with the place of employment. The majority of waiters work 40- to 48-hour weeks, while food counter workers, waiters' assistants, and kitchen helpers generally work fewer than 30 hours a week. Split shifts are common to cover rush hours; some employees may work the lunch and dinner shifts, for example, with a few hours off in between. This is good for students, of course, who can then plan their courses around work schedules.

Most food service workers have to work evenings, weekends, and holidays. Some holiday work may be rotated among all the employees. One day off per week is usually in the schedule. Benefits for food service workers usually include free or discounted meals during the hours when they work. Their place of employment often furnishes work uniforms.

Work in this field is physically strenuous, requiring long hours of standing and walking, carrying heavy trays or pots and pans, and lifting other types of equipment. Rush hours are hectic, particularly for those employees who serve the public, attending to several tables or customers at the same time. Hard-to-please customers can also add to the employee's stress level.

The operation of a restaurant or other food service depends on the teamwork of its employees. A balanced disposition and a sense of humor, especially under pressure, contribute greatly to the efficiency and pleasantness of the restaurant's operation. The ability to converse easily with customers is a major asset for those working directly with the public.