Advancement Prospects
A health insurance navigator is a member of a team that is working towards the goal of providing insurance coverage for all Americans. The role of a navigator is very specific. Navigators seeking advancement may seek to work with small businesses, focus on outreach and public education activities, or seek management or leadership positions in the administration of the navigator programs with increased responsibilities and salaries.
Other navigators transition to customer service/assistance roles in the health care industry or in other industries. With experience, customer service representatives can advance to manage customer service departments or work in other supervisory roles.
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