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Airport Service Workers

Experience, Skills, and Personality Traits

No experience is needed for most airport service jobs, but those with prior work experience will increase their chances of landing a job, getting promoted, and possibly earning higher pay.

Airport service workers who deal with the public must have strong communication skills, pleasant personal appearances, tact, patience, and the ability to interact with a wide range of people. All workers must be able to follow instructions and have good physical stamina to stand for long periods of time. Workers who are employed in sales occupations must be able to add and subtract accurately and quickly and operate cash registers and other types of business machines.

Skycaps must have physical strength to lift heavy luggage and excellent communication skills to deal with customers effectively. Airport drivers must have a good driving record and be able drive in all types of weather conditions.

Bartenders must be at least 21 years of age, although some employers prefer they be older than 25. In some states, bartenders must have health certificates assuring that they are free of contagious diseases. Because of the large sums of money collected in some bars, bartenders must sometimes be bonded.

Janitors and tradesworkers should be good with their hands and be able to operate tools and equipment. A certain level of stamina and energy is essential since the job requires physical labor.

Groundskeepers must be able to follow directions and be responsible, since they are often assigned duties and then asked to work without direct supervision.

Information specialists must have excellent communication skills and an encyclopedic knowledge of airport services and facilities in order to quickly and effectively serve the needs of travelers.