Collection Workers

Experienced collection workers who have proven to have above-average ability can advance to management positions, such as supervisors or collection managers. These workers generally have responsibility for the operations of a specific shift, location, or department of a collection company. They oversee other collection workers. Other avenues of advancement might include becoming a credit authorizer, credit checker, or bank loan officer. Credit authorizers approve questionable charges against customers' existing accounts by evaluating the customers' credit records and payment histories. Credit checkers in credit bureaus—sometimes also called credit investigators or credit reporters—search for, update, and verify information for credit reports. Loan officers help borrowers fill out loan applications, verify and analyze applications, and decide whether and how much to loan applicants. Some experienced and successful collections workers might open their own agencies.