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Reservation and Ticket Agents

Experience, Skills, and Personality Traits

Aspiring reservation and ticket agents should try to obtain experience in customer service via internships, part-time jobs, or volunteer opportunities.

Reservation agents should have a thorough knowledge of the transportation industry. They should know how to work with sophisticated computer systems; deal effectively with the general public; listen carefully to questions from customers and answer them clearly; and they should be detail-oriented and work well under pressure.

Because you will be in constant contact with the public, professional appearance, a clear and pleasant speaking voice, and a friendly personality are important qualities. You need to be tactful in keeping telephone time to a minimum without alienating your customers. In addition, you should enjoy working with people, have a good memory, and be able to maintain your composure when working with harried or unhappy travelers. Agents form a large part of the public image of their company.

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