Client Services Managers

High School

Those who are considering a career in this field should take classes in English, writing, marketing, public relations, foreign languages, and speech. Participate in high school clubs to hone your team-building, interpersonal, and communication skills.

Postsecondary Education

The minimum educational requirement for client service managers is a bachelor's degree. Good options to prepare for this job include majoring in business administration, public relations, marketing, liberal arts, or communications. Courses in psychology, sociology, English, public relations, marketing, advertising, and writing will be useful.

Certification

Customer service certificate programs are available at some community colleges. These programs generally require students to complete 18 to 24 credit hours in subject areas such as customer service skills, conflict resolution, business administration, general management, and computer literacy.

Other Education or Training

SOCAP International, which represents professionals who work in customer care in different industries, offers a variety of continuing education opportunities. Recent classes included Quality Management & Monitoring, Stop the Bleeding: How to Turn Your Complaining Customer into a Loyal Customer, and Elements of Effective Customer Engagement. The National Customer Service Association offers leadership and managerial workshops and other continuing education opportunities.

On-the-job training is sometimes offered by employers so that applicants can learn about corporate policies and company products.