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Client Services Managers

Resources & Associations

The CSIA works to improve customer service as a profession. It offers two certification programs and other resources.
Customer Service Institute of America (CSIA)
Tel: (630) 448-7939
Email: info@serviceinstitute.com
http://serviceinstitute.com

The NCSA provides customer service education, development, and support in the United States. It is a clearinghouse for issues and trends in customer service.
National Customer Service Association (NCSA)
8013 Nashua Lane
Orlando, FL, 32817-1250
Tel: (866) 315-6272
Email: info@nationalcsa.com
http://www.nationalcsa.com

This organization represents professionals working in customer care in all industries.
SOCAP International
2875 West Ray Road, Suite 6-358
Chandler, AZ, 85224-3524
Tel: (703) 519-3700
Fax: (703) 549-4886
http://www.socap.org

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