High School
Aspiring customer service directors should take classes in English, writing, public speaking, psychology, and computer science. Knowledge of a foreign language can also be helpful. Joining school clubs and chairing events will be helpful in developing your leadership qualities.
Postsecondary Education
It's possible that an individual with considerable experience in customer service or an associate's degree could land a job as a customer service director, but most companies prefer that applicants have at least a bachelor's degree. Good majors to pursue include public relations, business administration, or a related field. A small number of colleges and universities offer degrees in customer service management or customer service.
Other Education or Training
It's always helpful to take classes, seminars, and webinars, as well as attend conferences, that help you to develop your customer service and business skills. The National Customer Service Association (http://www.nationalcsa.com) offers a variety of leadership and managerial programs that focus on the development, enhancement, and retention of critical skills to be an effective leader in the field.
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