Customer Service Directors

Experience requirements are largely dependent on the size and structure of a company. Smaller companies generally require less experience. Larger companies, however, will generally require their customer service directors to have five to seven years of experience in customer service. Individuals may obtain experience early in their careers as customer service agents or representatives. They then often become shift supervisors or managers.

One of the most important things individuals in this line of work need is a total understanding of the importance of customers to a company’s success. Directors must be skilled in customer service metrics. They also need to have strong leadership ability, exemplary communications and interpersonal skills, be good listeners, and have top-notch problem-solving skills in order to devise effective solutions to a wide range of customer service and personnel management issues. Other important traits include strong organizational ability, creativity, patience, and the ability to perform effectively during stressful situations.