Medical Screeners

Previous customer service experience via part-time jobs and internships is highly recommended.

This is a people-focused position, so medical screeners need excellent communication skills in order to effectively gather information and interact with patients. They need patience and empathy in order deal with sometimes stressed or even rude patients, who may not want to share information about their illness with someone they do not know. Medical screeners must have a detail-oriented personality in order to identify the most-important bits of information from a patient’s response. People sometimes ramble or provide unnecessary information when screened, and the screener must quickly identify key information to move the process along. Other important traits include tact, good listening ability, and strong organizational and time-management skills.