Any experience one can obtain in the field of computer networking—such as an internship, co-op, volunteering, or a part-time job—will be useful. Additionally, any previous experience in technical or customer support is highly recommended.
NOC technicians need a combination of tech and soft skills to be successful on the job. In terms of tech skills, they must have a familiarity with systems configuration and network security principles; experience using network management tools, application monitoring tools, operating systems, and incident tracking systems; and a high-level of understanding of IT troubleshooting methodologies.
In regard to soft skills, technicians need excellent analytical, troubleshooting, and decision-making abilities in order to quickly analyze information and evaluate results to choose the best solution to solve the problem. Strong interpersonal, communication (including listening), and leadership abilities are important because technicians frequently interact with coworkers and clients. Other important traits include patience, the ability to perform under pressure, good organizational and time-management skills, and the ability to handle sensitive or confidential customer data in a professional, responsible manner.
- 3-D Printing Specialists
- Agile Coaches or Trainers
- Artificial Intelligence Specialists
- Augmented Reality Developers
- Automation Engineers
- Autonomous Vehicle Safety and Test Drivers
- Back-End Developers
- Big Data Developers
- Biometrics Systems Specialists
- Blockchain Developers
- Business Continuity Planners
- Cable Television Technicians
- Chief Information Officers
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- Chief Robotics Officer
- Clinical Data Managers
- Cloud Engineers
- Computer and Office Machine Service Technicians
- Computer and Video Game Designers
- Computer Network Administrators
- Computer Programmers
- Computer Support Service Owners
- Computer Support Specialists
- Computer Systems Programmer/Analysts
- Computer Trainers
- Computer-Aided Design Drafters and Technicians
- Cryptocurrency Specialists
- Cryptographic Technicians
- Customer Service Representatives
- Customer Success Managers
- Cybersecurity Architects
- Data Entry Clerks
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- Data Scientists
- Data Warehousing Specialists
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- Deepfake Professionals
- Digital Agents
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- Directors of Security
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- Driverless Car Engineers
- Electrical Engineering Technologists
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- Embedded Systems Engineers
- Engineering Technicians
- Engineers
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- Ergonomists
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- Full Stack Developers/Engineers
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- Internet Consultants
- Internet Developers
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- JavaScript Developers
- Line Installers and Cable Splicers
- Machine Learning Engineers
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- Mobile Software Developers
- Model View Controller Developers
- Network Operations Center Engineers
- Online Gambling Specialists
- Personal Privacy Advisors
- Product Development Directors
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- Product Managers
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- Project Managers
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- Salesforce Developers
- Scrum Masters
- Security Consultants
- Semiconductor Technicians
- Site Reliability Engineers
- Smart Building Systems Designers
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- Software Designers
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- Solutions Architects
- Systems Setup Specialists
- Technical Support Specialists
- Technical Writers and Editors
- Technology Ethicists
- Telecommunications Network Engineers
- Telephone and PBX Installers and Repairers
- Telephone Operators
- Unity Developers
- User Experience Designers
- Visual Interaction Designers
- Wireless Service Technicians