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Computer Support Specialists

Experience, Skills, and Personality Traits

Experience working with common software and operating systems via internships, volunteer opportunities, or part-time jobs will be useful.

Regardless of specialty, all computer support specialists must be very knowledgeable about the software, hardware, and other technology with which they work and be able to communicate effectively with users from different technical backgrounds. They must be patient and professional with frustrated users and be able to perform well under stress. Computer support is similar to solving mysteries, so support specialists should enjoy the challenge of problem solving and have strong analytical skills and be able to think logically. Working in a field that changes rapidly, you should be naturally curious and enthusiastic about learning new technologies as they are developed.

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