Help Desk Representatives

Advancement opportunities are excellent for help desk representatives. The job is a good starting point for gaining exposure to various technical issues, and for developing technical and people skills.

An employee who succeeds in a help desk position demonstrates technical skill, diplomacy, good communication skills, and sound judgment—all qualities that translate well into advanced positions with more responsibility and higher salaries. Depending on an individual's interests, they might advance to a more sophisticated technical position or veer off into a role in sales, management, or administration. The average tech support person will spend one-and-a-half to two years in the position, which provides plenty of time to learn the ropes, develop skills, and prove their worth. Employees who demonstrate an understanding of the company's products, philosophies, and goals will be the best candidates for advancement. The better help desk representatives know their company, the better the chances that they'll have to be recognized as candidates for promotion.