Help Desk Representatives

On-the-job training for help desk representatives usually lasts several months. Entry-level positions require prior customer service experience. Part-time or summer work in a computer store, customer service department, or related business is useful background for this job. Those who are employed in corporate offices typically work in noisy, hectic environments. The ability to stay focused, speak clearly and listen closely to customers, and come up with solutions is key to success. Strong knowledge of computers and an interest in helping customers solve information technology issues is required. Customers may be frustrated or angry over their computer problems, so patience and diplomacy are also beneficial.