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Help Desk Representatives

Tips for Entry

A strong background in computers is essential in this job. Take computer science classes while in school or at a local technical school or community college. Communications and psychology courses are also helpful for understanding people and dealing with customers.

The next time you have a problem with your computer, pay attention to how the help desk representative handles your questions. Take notes on the pros and cons of the customer service you receive.

Get a part-time or summer job at a computer store or in a customer service department within a company. This will give you firsthand experience in dealing with customers and fielding inquiries.

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