Tips for Entry
A strong background in computers is essential in this job. Take computer science classes while in school or at a local technical school or community college. Communications and psychology courses are also helpful for understanding people and dealing with customers.
The next time you have a problem with your computer, pay attention to how the help desk representative handles your questions. Take notes on the pros and cons of the customer service you receive.
Get a part-time or summer job at a computer store or in a customer service department within a company. This will give you firsthand experience in dealing with customers and fielding inquiries.
Related Professions
- 3-D Printing Specialists
- Agile Coaches or Trainers
- App Services Workers
- Artificial Intelligence Specialists
- Augmented Reality Developers
- Automation Engineers
- Autonomous Vehicle Safety and Test Drivers
- Back-End Developers
- Big Data Developers
- Biometrics Systems Specialists
- Blockchain Developers
- Chief Information Officers
- Chief Information Security Officers
- Chief Robotics Officer
- Clinical Data Managers
- Cloud Engineers
- Computer and Office Machine Service Technicians
- Computer and Video Game Designers
- Computer Network Administrators
- Computer Programmers
- Computer Support Service Owners
- Computer Support Specialists
- Computer Systems Programmer/Analysts
- Computer Trainers
- Computer-Aided Design Drafters and Technicians
- Cryptocurrency Specialists
- Customer Success Managers
- Cybersecurity Architects
- Data Entry Clerks
- Data Processing Technicians
- Data Scientists
- Data Warehousing Specialists
- Database Specialists
- Deepfake Professionals
- Digital Agents
- Digital Designers
- Digital Workplace Experience Engineers
- Document Management Specialists
- Driverless Car Engineers
- Electrical Engineering Technologists
- Electrical Engineers
- Electronics Engineering Technicians
- Electronics Engineers
- Electronics Service Technicians
- Embedded Systems Engineers
- Enterprise Architects
- Ergonomists
- ETL Developers
- Fiber Optics Technicians
- Full Stack Developers/Engineers
- Futurists
- Geospatial Analytics Specialists
- Graphic Designers
- Graphics Programmers
- Hardware Engineers
- Health Informaticists
- Industrial Designers
- Information Assurance Analysts
- Information Brokers
- Information Security Analysts
- Information Technology Consultants
- Information Technology Infrastructure Engineers
- Information Technology Project Managers
- Information Technology Security Consultants
- Internet Consultants
- Internet Developers
- Internet Executives
- Internet Marketing and Advertising Consultants
- Internet of Things Developers
- Internet Quality Assurance Specialists
- Internet Security Specialists
- Internet Store Managers and Entrepreneurs
- Internet Transaction Specialists
- JavaScript Developers
- Machine Learning Engineers
- Mathematicians
- Microelectronics Technicians
- Mobile Software Developers
- Model View Controller Developers
- Network Operations Center Engineers
- Network Operations Center Technicians
- Online Gambling Specialists
- Online Journalists
- Online Producers
- Personal Privacy Advisors
- Product Development Directors
- Product Management Directors
- Product Managers
- Product Owners
- Professional Hackers
- Project Managers
- Radio Frequency Identification Device Specialists
- Salesforce Developers
- Scrum Masters
- Search Engine Optimization Specialists
- Semiconductor Technicians
- Site Reliability Engineers
- Smart Building Systems Designers
- Social Media Workers
- Software Application Developers
- Software Designers
- Software Engineers
- Software Quality Assurance Testers
- Solutions Architects
- Systems Setup Specialists
- Technical Support Specialists
- Technical Writers and Editors
- Technology Ethicists
- Unity Developers
- User Experience Designers
- Visual Interaction Designers
- Webmasters
- Wireless Service Technicians