Help Desk Representatives

Employers

According to the U.S. Department of Labor, there are approximately 725,300 computer support specialists, including help desk representatives, working in the United States. Potential employers for help desk representatives range from Internet service providers, to very specific niche-market online information services providers, such as LexisNexis, to businesses with an online presence, such as banks, that provide Internet services to its customers, to companies that offer assistance with the products, such as software manufacturers.

Many of the jobs in this industry are located on the East and West coasts, in large metropolitan areas such as Boston, New York, Los Angeles, and San Francisco. The Midwest and South represent growing markets as well, with many jobs in Chicago, St. Louis, Houston, and Dallas. The growth of the Internet's popularity has allowed many businesses to establish help desk “call centers” in less expensive metropolitan areas like Baltimore. Employment is also available abroad. The bottom line is that employment in this field is possible in many places across the country and around the world.

Starting Out

One of the best ways to look for a help desk position is to start with a company you know and like. Browse the company's Web site for more information about it, available jobs, and the requirements and application process.

You can also scan the want ads in local newspapers for available positions. You may find that employment agencies are a source for jobs in this field. Agencies that specialize in temporary work also allow you to try jobs for a short period of time without the commitment required of a full-time employee.

Becoming certified as a help desk representative is an excellent way to gain a competitive edge as you seek your first job, and certification programs will also give you contacts in the field and may assist you with job placement.

Of course, nothing is more effective than communicating directly with computer professionals to find out more about the industry and hear about job openings before they become available to the general public. Attending job fairs and industry conventions are good ways to meet professionals who can give you more information.

Once you have completed an associate's or bachelor's degree, make use of your school's career service office. The office should be aware of job openings when they are posted and give you assistance with applying for jobs.