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Technical Support Specialists

Certification, Licensing, and Special Requirements

Certification or Licensing

Certification is voluntary and highly recommended. Organizations such as the Help Desk Institute and CompTIA offer certification programs. To become certified, you will need to pass a written test and in some cases may need a certain amount of work experience. Certification shows commitment to the technical support profession and demonstrates levels of expertise. In addition, certification may qualify applicants for certain jobs and lead to new employment opportunities.

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