Certification, Licensing, and Special Requirements
Certification or Licensing
Certification is voluntary and highly recommended. Organizations such as HDI and CompTIA offer certification programs. To become certified, you will need to pass a written test and in some cases may need a certain amount of work experience. Certification shows commitment to the technical support profession and demonstrates levels of expertise. In addition, certification may qualify applicants for certain jobs and lead to new employment opportunities and higher pay. No licensing is required for technical support specialists.
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