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Technical Support Specialists


The U.S. Department of Labor (DOL) predicts that employment for technical support specialists will grow by 8 percent, which is much faster than the average for all occupations, through 2029. Each time a new computer product is released on the market or another system is installed, problems arise, whether from user error or technical difficulty. Technical support specialists will continue to be needed to solve the problems. They have also been in high demand during the coronavirus pandemic in 2020 and this demand is expected to continue into 2021. Many businesses have had their employees working remotely, which is why more people need technical support specialists to assist them with their computer systems. Since technology changes so rapidly, it is very important for these professionals to keep up to date on advances. They should read trade magazines, surf the Internet, and talk with colleagues in order to know what is happening in the field.

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