Arrange an informational interview with a technical support specialist. Local computer repair shops that offer technical support service might be a good place to contact. Also contact major corporations and software firms directly.
Work and play on computers as much as possible; many computer professionals became computer hobbyists at a very young age. Surf the Internet and seek out the assistance of an online support specialist if assistance is needed with a video game or other computer problem. Read computer magazines and join school or community computer clubs.
Another good way to explore this field is through a computer technology course at a local technical/vocational school. This would give hands-on exposure to typical technical support training. In addition, if you experience problems with your own hardware or software, call technical support; pay careful attention to how the support specialist handles the call and ask as many questions as the specialist has time to answer.
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