Technical support specialists work in comfortable business environments. They generally work regular, 40-hour weeks. For certain products, however, they may be asked to work evenings or weekends or at least be on call during those times in case of emergencies. Some Web sites may offer customer service hours in the evening. If they work for service companies, they may be required to travel to clients' sites and log overtime hours.
Technical support work can be stressful, since specialists often deal with frustrated users who may be difficult to work with. Communication problems with people who are less technically qualified may also be a source of frustration. Patience and understanding are essential for handling these problems.
Technical support specialists are expected to work quickly and efficiently and be able to perform under pressure. The ability to do this requires thorough technical expertise and keen analytical ability.
- 3-D Printing Specialists
- Agile Coaches or Trainers
- App Services Workers
- Artificial Intelligence Specialists
- Augmented Reality Developers
- Automation Engineers
- Autonomous Vehicle Safety and Test Drivers
- Back-End Developers
- Big Data Developers
- Biometrics Systems Specialists
- Blockchain Developers
- Business Continuity Planners
- Chief Information Officers
- Chief Information Security Officers
- Chief Robotics Officer
- Clinical Data Managers
- Cloud Engineers
- Computer and Office Machine Service Technicians
- Computer and Video Game Designers
- Computer Network Administrators
- Computer Programmers
- Computer Support Service Owners
- Computer Support Specialists
- Computer Systems Programmer/Analysts
- Computer Trainers
- Computer-Aided Design Drafters and Technicians
- Cryptocurrency Specialists
- Cryptographic Technicians
- Customer Success Managers
- Cybersecurity Architects
- Data Entry Clerks
- Data Processing Technicians
- Data Scientists
- Data Warehousing Specialists
- Database Specialists
- Deepfake Professionals
- Digital Agents
- Digital Designers
- Digital Workplace Experience Engineers
- Directors of Security
- Document Management Specialists
- Driverless Car Engineers
- Electrical Engineering Technologists
- Electrical Engineers
- Electronics Engineering Technicians
- Electronics Engineers
- Electronics Service Technicians
- Embedded Systems Engineers
- Enterprise Architects
- Ergonomists
- ETL Developers
- Fiber Optics Technicians
- Full Stack Developers/Engineers
- Futurists
- Geospatial Analytics Specialists
- Graphic Designers
- Graphics Programmers
- Hardware Engineers
- Health Informaticists
- Help Desk Representatives
- Industrial Designers
- Information Assurance Analysts
- Information Brokers
- Information Security Analysts
- Information Technology Consultants
- Information Technology Infrastructure Engineers
- Information Technology Project Managers
- Information Technology Security Consultants
- Internet Consultants
- Internet Developers
- Internet Executives
- Internet Marketing and Advertising Consultants
- Internet of Things Developers
- Internet Quality Assurance Specialists
- Internet Security Specialists
- Internet Store Managers and Entrepreneurs
- Internet Transaction Specialists
- JavaScript Developers
- Machine Learning Engineers
- Mathematicians
- Microelectronics Technicians
- Mobile Software Developers
- Model View Controller Developers
- Network Operations Center Engineers
- Network Operations Center Technicians
- Online Gambling Specialists
- Online Journalists
- Online Producers
- Personal Privacy Advisors
- Product Development Directors
- Product Management Directors
- Product Managers
- Product Owners
- Professional Hackers
- Project Managers
- Radio Frequency Identification Device Specialists
- Salesforce Developers
- Scrum Masters
- Search Engine Optimization Specialists
- Security Consultants
- Semiconductor Technicians
- Site Reliability Engineers
- Smart Building Systems Designers
- Social Media Workers
- Software Application Developers
- Software Designers
- Software Engineers
- Software Quality Assurance Testers
- Solutions Architects
- Systems Setup Specialists
- Technical Writers and Editors
- Technology Ethicists
- Unity Developers
- User Experience Designers
- Visual Interaction Designers
- Webmasters
- Wireless Service Technicians