Experience, Skills, and Personality Traits
Experience working with common software, hardware, and operating systems via internships, volunteer opportunities, or part-time jobs will be useful.
Technical support is similar to solving mysteries, so support specialists should enjoy the challenge of problem solving and have strong analytical thinking skills. They must be patient and professional with frustrated users and be able to perform well under stress. Strong, effective communication skills are required for this type of work. This is a rapidly changing field and technical support specialists should be naturally curious and enthusiastic about learning new technologies as they are developed.
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