Certification, Licensing, and Special Requirements
Certification or Licensing
The National Customer Service Association offers the certified customer service professional credential to those who have worked in the field for at least two years, have completed an educational program, and passed an examination (that covers the following topical areas: Foundations of Service, Human Dynamics, Customer Interaction, Employer Development). The International Customer Service Association, HDI, and the Customer Service Institute of America also offer certification. Certification may be required if customer service representatives work in financial services or the insurance industry. Most industries, however, don't require certification, but becoming certified can give customer service representatives an advantage in the job market.
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