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Customer Service Representatives

Work Environment

Customer service representatives (CSRs) work primarily indoors, although some may work in the field where the customers are using the product or service. Representatives usually work in a supervised setting and report to a manager, and may spend many hours on the telephone, answering mail, or handling Internet communication. Many of the work hours involve little physical activity. Typically, CSRs work in small cubicles or in open office settings, which can make for a noisy environment. The job can be stressful. Customers may be angry or rude, and a CSR may feel pressure if he or she is required to answer a designated number of calls within a certain time span. 

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