Education and Training Requirements
High School
A high school diploma is required for most customer service representative positions. High school courses that emphasize communication, such as English and speech, will help you learn to communicate clearly. Any courses that require collaboration with others will also help to teach diplomacy and tact—two important aspects of customer service. Business courses will help you get a good overview of the business world, one that is dependent on customers and customer service. Computer skills are also very important.
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