Earnings
Earnings vary based on location, level of experience, and size and type of employer. The U.S. Department of Labor reports the median annual income for all customer service representatives (CSRs) was $39,680 in May 2023. The lowest 10 percent earned $29,560, and the top 10 percent earned $61,250 or more. CSRs who were employed by insurance carriers earned mean annual salaries of $48,150, while those who worked at motor vehicle manufacturing companies earned about $67,320 per year.
Benefits vary widely according to the size and type of company in which representatives are employed. They may include medical, dental, vision, and life insurance, 401(k) plans, or bonus incentives. Full-time customer service representatives can expect to receive vacation and sick pay, while part-time workers may not be offered these benefits.
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