Experience, Skills, and Personality Traits
No experience is needed to work as a customer service representative, but those with prior work experience in customer service positions will increase their chances of landing a job, getting promoted, and possibly earning higher pay.
Companies seek customer service representatives with strong communication skills who are able to interact with customers by telephone, e-mail, and live chat. Individuals with good people skills, patience, diplomacy, and problem-solving abilities do well in this field.
A successful customer service representative will most likely have an outgoing personality and enjoy working with people and assisting them with their questions and problems. Because many customer service representatives work in offices and on the telephone, people with physical disabilities may find this career to be both accessible and enjoyable.
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