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Customer Success Managers

Certification, Licensing, and Special Requirements

Certification or Licensing

Some tech companies provide certification programs for CSMs. For example, Cisco offers the Cisco customer success manager to applicants who pass an examination that tests their knowledge of the field. Gainsight, a customer success platform provider, offers the following certification credentials: customer success manager-certified professional; customer success manager-advanced certified professional; customer success manager-expert certified professional; customer success leader-certified professional; and customer success executive-certified professional. No licensing is required for CSMs. 

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