Employers
Customer success managers work for companies that provides SaaS and cloud computing services, such as Atlassian, Google, Microsoft, NetSuite, Salesforce.com, ServiceNow, Slack, Zendesk, and Zoom. A list of the fastest-growing SaaS companies can be found at https://www.saasmag.com/saas-1000. Opportunities are available throughout the country, but are best in large cities.
Starting Out
You can learn more about job openings by contacting SaaS companies directly or visiting their Web sites. Creating a profile on LinkedIn and joining customer success–related groups will help you to get noticed and stay up to date on industry developments. Using job boards and attending career fairs are other ways to learn more about potential employers and job openings
Try to obtain as much experience in lower-level customer service and customer success positions as possible, and develop domain expertise (e.g., healthcare operations, financial services, fleet management, sales management) so that you appear knowledgeable during job interviews.Â
- 3-D Printing Specialists
- Accountants
- Agile Coaches or Trainers
- Agricultural Consultants
- Antiques and Art Dealers
- Artificial Intelligence Specialists
- Auctioneers
- Audit and Assurance Accountants
- Auditors
- Augmented Reality Developers
- Automation Engineers
- Automobile Sales Workers
- Automotive Dealership Sales Managers
- Autonomous Vehicle Safety and Test Drivers
- Back-End Developers
- Bank Examiners
- Big Data Developers
- Billing Clerks
- Biochemists
- Biomedical Engineers
- Biometrics Systems Specialists
- Blockchain Developers
- Bookkeeping and Accounting Clerks
- Brand Ambassadors
- Business Continuity Planners
- Business Development Managers and Directors
- Business Intelligence Analysts
- Business Managers
- Chemical Engineers
- Chemists
- Chief Customer Officers
- Chief Executive Officers
- Chief Financial Officers
- Chief Information Officers
- Chief Information Security Officers
- Chief Restructuring Officers
- Chief Robotics Officer
- Chief Trust Officers
- Client Services Managers
- Clinical Data Managers
- Clinical Pharmacist Practitioners
- Cloud Engineers
- Compliance Managers
- Computer and Office Machine Service Technicians
- Computer and Video Game Designers
- Computer Network Administrators
- Computer Programmers
- Computer Support Service Owners
- Computer Support Specialists
- Computer Systems Programmer/Analysts
- Computer Trainers
- Contact Tracers
- Corporate Climate Strategists
- Cosmetics Sales Representatives
- Credit Analysts
- Cryptocurrency Specialists
- Customer Service Representatives
- Cybersecurity Architects
- Data Entry Clerks
- Data Processing Technicians
- Data Scientists
- Data Warehousing Specialists
- Database Specialists
- Decision Scientists
- Deepfake Professionals
- Digital Agents
- Digital Workplace Experience Engineers
- Document Management Specialists
- Driverless Car Engineers
- Drug Developers
- Electrical Engineering Technologists
- Electrical Engineers
- Electronics Engineering Technicians
- Electronics Engineers
- Electronics Service Technicians
- Embedded Systems Engineers
- Energy Brokers
- Energy Consultants
- Enterprise Architects
- Environmental Consultants
- ETL Developers
- Export-Import Specialists
- Fiber Optics Technicians
- Financial Analysts
- Financial Consultants
- Financial Institution Officers and Managers
- Financial Institution Tellers, Clerks, and Related Workers
- Financial Quantitative Analysts
- Financial Services Brokers
- Franchise Owners
- Fraud Examiners, Investigators, and Analysts
- Full Stack Developers/Engineers
- Futurists
- Gallery Owners and Directors
- Geospatial Analytics Specialists
- Graphic Designers
- Graphics Programmers
- Growth Hackers
- Hardware Engineers
- Health Care Consultants
- Health Care Managers
- Health Data Analysts
- Health Informaticists
- Help Desk Representatives
- Human Resources Consultants
- Indoor Environmental Health Specialists
- Information Assurance Analysts
- Information Security Analysts
- Information Technology Consultants
- Information Technology Infrastructure Engineers
- Information Technology Project Managers
- Information Technology Security Consultants
- Internet Consultants
- Internet Developers
- Internet Marketing and Advertising Consultants
- Internet of Things Developers
- Internet Security Specialists
- Internet Store Managers and Entrepreneurs
- Internet Transaction Specialists
- JavaScript Developers
- Learning Innovations Designers
- Legal Operations Specialists
- Life Coaches
- Loss Prevention Managers
- Machine Learning Engineers
- Management Analysts and Consultants
- Market Research Analysts
- Marketing Consultants
- Mathematicians
- Medical Ethicists
- Medical Screeners
- Microelectronics Technicians
- Mobile Software Developers
- Model View Controller Developers
- Network Operations Center Engineers
- Network Operations Center Technicians
- Office Administrators
- Online Gambling Specialists
- Personal Privacy Advisors
- Pharmaceutical Industry Workers
- Pharmacists
- Pharmacologists
- Physicians
- Political Consultants
- Press Secretaries
- Product Development Directors
- Product Management Directors
- Product Managers
- Product Owners
- Project Managers
- Real Estate Agents and Brokers
- Registered Nurses
- Remote Health Care Engineers
- Renewable Energy Site Assessors
- Reservation and Ticket Agents
- Retail Sales Workers
- Sales Development Representatives
- Sales Engineers
- Sales Managers
- Sales Representatives
- Salesforce Developers
- Scrum Masters
- Security Consultants
- Security Guards
- Semiconductor Technicians
- Site Reliability Engineers
- Smart Building Systems Designers
- Software Application Developers
- Software Designers
- Software Engineers
- Software Quality Assurance Testers
- Solutions Architects
- Strategy Managers
- Systems Setup Specialists
- Technical Support Specialists
- Technical Writers and Editors
- Technology Ethicists
- Travel Agents
- Unity Developers
- User Experience Designers
- Visual Interaction Designers
- Wireless Service Technicians
- Workplace Diversity Experts