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Customer Success Managers

Employment Prospects

Employers

Customer success managers work for companies that provides SaaS and cloud computing services, such as Atlassian, Google, Microsoft, NetSuite, Salesforce.com, ServiceNow, Slack, Zendesk, and Zoom. A list of the fastest-growing SaaS companies can be found at https://www.saasmag.com/saas-1000. Opportunities are available throughout the country, but are best in large cities.

Starting Out

You can learn more about job openings by contacting SaaS companies directly or visiting their Web sites. Creating a profile on LinkedIn and joining customer success–related groups will help you to get noticed and stay up to date on industry developments. Using job boards and attending career fairs are other ways to learn more about potential employers and job openings

Try to obtain as much experience in lower-level customer service and customer success positions as possible, and develop domain expertise (e.g., healthcare operations, financial services, fleet management, sales management) so that you appear knowledgeable during job interviews. 

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