Outlook
“The need for customer success experience in the next 10 years will grow exponentially as the world moves to subscription software models,” according to Gainsight, a well-known customer success platform provider. Statistics support this prediction. Worldwide revenue earned by software as a service providers was expected to reach more than $328 billion in 2024, a significant jump from $101 billion in 2019, according to Statista. By 2029, market volume is projected to be valued at about $793 billion, with industry revenue growing at a compound annual rate of more than 19 percent from 2024 through 2029. As a result, faster than average job growth is predicted in the customer success field. Customer success managers who have domain expertise and experience at well-known companies will have the best job prospects.
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