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Customer Success Managers

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Although you won’t be able to obtain direct experience as a CSM, you can obtain a lot of experience in customer service by getting a job at a restaurant, drug store, grocery store, or other business that involves direct interaction with customers. You can also help friends and family members install new software to get an idea of the challenges that CSMs face on the job each day.

Participate in job shadowing experiences and information interviews with customer success managers. Ask your career counselor to help set up an opportunity, or use LinkedIn to contact CSMs directly.

The Customer Success Association offers a free associate membership category that allows members access to many sections of the association’s Customer Success Library and receive notifications of new events and content.

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